At AquaLina Store, we want you to love your swimwear as much as we do. If for any reason you’re not completely satisfied with your purchase, our hassle-free returns policy ensures you can shop with confidence.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be unworn, unwashed, with original tags attached, and in resalable condition. Swimwear is intimate apparel, so we must maintain strict hygiene standards for the protection of all our customers.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimwear bottoms (due to intimate nature)
  • Any items without original tags or showing signs of wear
  • Final sale items (clearly marked at purchase)

Easy Returns Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order. Include the following information:

Subject: Return Request – Order #[Your Order Number] Dear AquaLina Store Team, I would like to request a return/exchange for my recent order: Order Number: [Your Order Number] Date Received: [Date You Received Package] Item(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Size Issue/Color Difference/Quality Concern/Other] Preferred Resolution: [Refund/Exchange for Size __/Exchange for Product __] Please advise next steps. I confirm the item(s) are unworn, unwashed, with all original tags attached. Best regards, [Your Full Name] [Your Contact Email] [Your Contact Phone Number – optional]

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return shipping label (for US customers)
  • International return address (for non-US customers)

Step 3: Package & Ship

Securely package your return using the original packaging if possible. Include the original packing slip or a note with your order number. For international returns, we recommend using a trackable shipping method.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5-7 business days after shipment):

  • Refunds: Processed within 3 business days to your original payment method
  • Exchanges: Shipped within 2 business days of approval

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Refund Timeline

While we process refunds immediately upon approval, please allow:

  • Credit/Debit Cards: 5-10 business days for your bank to post the refund
  • PayPal: 3-5 business days

International Returns

For our global customers outside the US:

  • Return shipping costs are the customer’s responsibility
  • We recommend using a trackable shipping method
  • Customs fees/duties are non-refundable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return and expedited replacement at no cost to you.

Need Help?

Our customer care team is here to make your return experience as seamless as our swimwear designs. Contact us at [email protected] or call +1 (520) XXX-XXXX during business hours (9am-5pm MST, Monday-Friday).

Thank you for choosing AquaLina Store – where luxury swimwear meets exceptional customer service.