Shipping Policy

At AquaLina Store, we combine luxury swimwear with exceptional service to ensure your shopping experience is as flawless as our designs. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We carefully handpick and inspect every item before shipping. Please allow:

• 1-2 business days for order processing
• Additional time during peak seasons or promotions

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote locations.

International Shipping

For our global customers:

• All applicable customs fees and import duties are the responsibility of the recipient
• We recommend choosing trackable shipping methods
• Delivery times may be longer than estimated due to customs processing

Our Hassle-Free Returns Promise

We want you to love your AquaLina swimwear as much as we do. If you’re not completely satisfied, our straightforward returns process makes it easy to exchange or return eligible items.

Returns Policy Details

• Return window: 15 days from receipt of order
• Condition: Items must be unworn, unwashed, with original tags attached and in resalable condition
• Original shipping fees: Non-refundable

Easy 4-Step Returns Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order with the following information:

• Subject: Return Request – Order #[Your Order Number]
• Order number and date received
• Item(s) to return (product name and SKU if available)
• Reason for return
• Your preferred resolution (refund or exchange details)
• Confirmation that items are in original condition

Step 2: Receive Return Instructions

Within 1-2 business days, we’ll email you:

• Return authorization number
• Prepaid return shipping label (US customers)
• International return address (non-US customers)

Step 3: Package & Ship

Securely package your return using the original packaging if possible. Include:

• Original packing slip or note with your order number
• All original tags and accessories

International customers: We recommend using a trackable shipping method.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5-7 business days after shipment):

• Refunds: Processed within 3 business days to your original payment method
• Exchanges: Shipped within 2 business days of approval

Refund Timeline

While we process refunds immediately upon approval, please allow:

• Credit/Debit Cards: 5-10 business days for your bank to post the refund
• PayPal: 3-5 business days

International Returns

• Return shipping costs are the customer’s responsibility
• Customs fees/duties are non-refundable
• We recommend using trackable shipping for your protection

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return and expedited replacement at no cost to you.

Thank you for choosing AquaLina Store – where luxury swimwear meets exceptional customer service.